Parking: Not available. Please come by public transportation. Parking lots for the handicapped may vary depending on the performance.
Please do not park on the roads around the arena or at nearby stores.

Bicycle parking: Varies by event. Please contact the event organizer.

There is no permanent cab stand.
Please contact the event organizer if you have a disability certificate and cannot come by public transportation.

Please check seating information.
Please note that seating arrangements may vary depending on the event, so please contact the event organizer.

Please contact the event organizer as it varies from event to event.

Please contact the event organizer as it varies from event to event.

Tickets can be purchased online; on-site sales at the IG Arena are not available.
For more information,please see the IG Arena Ticket Guide.
*Please use the browser translation feature of your device to view this.

Tickets can be purchased for events held at IG Arena.
*Some events do not have ticket availability.
Ticket types vary depending on the event. For details, please select a performance from the event schedule and check the event details page.

Tickets can be purchased online; on-site sales at the IG Arena are not available.
For more information,please see the IG Arena Ticket Guide.
*Please use the browser translation feature of your device to view this.

Ticket sales schedule varies depending on the event date.
For details, please select a performance from the event schedule and check the event details page.

Availability of same-day tickets depends on the event. For details, please select a performance from the event schedule and check the event details page.

Age requirements for ticket purchase vary by event.
For details, please select a performance from the event schedule and check the event details page.

In some cases, due to a typing error in the address or the spam filtering function of your e-mail service, the e-mail may not be delivered, or it may have been automatically sorted into your spam folder. Please make sure that you are set up to receive e-mails from the @ig-arena.jp／ @ig-arena.venue-ticket.jp domain.

【Ticket Service】
d Payment, credit card*, Seven-Eleven payment, and PayPay are available.
*Credit cards accepted: VISA, Mastercard, JCB, American Express, and Diners Club. Installment and revolving payments are not available.

Tickets can only be picked up via electronic ticket.
Please download IG Arena App and log in with your app account to view your electronic tickets.The IG Arena app is scheduled to be available for download after July 2025.

The URL for receiving may be invalid due to actions taken by the original ticket owner. Please check with the original ticket holder.
If you cannot receive the ticket due to an access error or other reasons, the following may be the cause.
・The URL has expired.
・You already have a ticket for the same event.
Please be aware that there may be cases where receipt cannot be obtained.

Depending on the event. For details, please select a performance from the event schedule and check the event details page.

Screenshots will not be accepted for admission.
Please be sure to login with your app account and display the QR code for the degital ticket.

Refunds will only be issued if the performance is canceled, postponed, or the content is changed, and the organizer decides to issue refunds.
The response will vary depending on the payment method. Further details will be provided in due course.

Varies depending on the event. Please check the organizer's information page for details.

For details, please refer to How to distribute QR tickets.
*Please use the browser translation feature of your device to view this.

If distribution is not possible, companion can enter with the person who purchased the ticket.
Ticket purchasers are requested to display their own electronic ticket and the electronic ticket of the person accompanying them at the entrance.

You can list your tickets for resale through IG Arena's official resale service.
For details, please refer to How to Use the Resale Service.*Please use the browser translation feature of your device to view this.
*Some events may not have resale services available.

Tickets received for distribution can only be resold by the original ticket holder. Tickets received for distribution can be returned to the original ticket holder.
Tap the "Return" button on the ticket screen to return the ticket.

Some functions can be used without registration, but you will need to register for an account to purchase tickets.

Please refer to the Coupon Guide for detailson how to use the coupon.
*Please use the browser translation feature of your device to view this.

You can choose from d Payment, credit card, Seven-Eleven payment, and PayPay.
*Some events may have restrictions on payment methods.
For details, please refer to the question "What payment methods are available?" at the bottom of the page.

The receipt can be checked on the Ticket Service "My Ticket" page.

Please check from "My Ticket" page of Ticket Service.

No cancellations or date changes will be accepted after purchase.
Unwanted tickets can be listed on the "Resale Service".
*Some events may not have resale services available.

Please check this page for details.
*Please use the browser translation feature of your device to view this.

・Any of the following acts using a camera or video camera that may be disruptive to the event or other visitors
(e.g.)
・Photographing with flash
・Photography and use of equipment contrary to the rules of the event
・Photographing in areas that may disturb other customers, such as aisles, etc.
・Unauthorized filming for commercial purposes

・Wearing clothes similar to those of staff members or security guards, or other clothes that are offensive to public order and morals, as well as full-face helmets or other clothing that obscures the face.
・Carry in small unmanned aircraft (drones, etc.), as well as unauthorized flights and filming in the airspace above the premises of this facility.
・Use of radio equipment on arena grounds
・Any other activities that may be disruptive to the arena or other visitors

Food and beverage outlets are located on the 1st, 2nd, and 4th floors of the museum.
Opening hours and availability vary depending on the event.

Eating and drinking are allowed in the auditorium.
However, this may vary depending on the judgment of the event organizer, so please contact the event organizer.

The facility is completely cashless.
At food and beverage outlets in the arena, payment can be made with various credit cards, electronic money, and QR code payment methods.

There is no permanent smoking area.
Please contact the event organizer for details.

There are two locations on the 2nd floor and one on the 4th floor in the main arena and one on the 1st floor in the sub-arena.

No childcare facilities are available.

Outside: Plans are in place, but not at this time.
On-site: Plans are in place, but not at this time.
Please use coin lockers at nearby facilities.

Locations vary by event, so please contact the event organizer.

If you have forgotten your d ACCOUNT password or it has been locked,please check the d ACCOUNT portal site for a solution.
*Please use the browser translation feature of your device to view this.

In other cases, please try the following solutions.
*Please reboot your device under stable connection and login again.
*Please wait a few minutes before starting up the device and login again.

If the problem is not solved by trying the solutions above, please contact us through the "Contact Us" form on IG Arena website.

You can confirm your password from the d ACCOUNT portal site
*Please use the browser translation feature of your device to view this.

You can make changes by following the steps below.
【If you are using a web browser】
1. Go to the "My Account" page from the Ticket Service.
2. Click on "MyAccount" > "Update account information" to make changes.

A single account can be used to login to multiple devices.

Below are the logout instructions.
If you are using a PC, tablet device, or smartphone with multiple users or multiple accounts, please delete your login history and cookies on your browser completely.

【Web browser】
1. Go to the account screen from the Ticket Service.
2. Tap "My Account" > "Logout" at the bottom of the screen
3. Logout from "d ACCOUNT Logout Screen" > "Click here to return to the service after canceling the above d ACCOUNT single sign-on function as well.

Below is how to delete account.

【If you are using a web browser】
1.Go to your account screen from the Ticket Service.
2.Go to "My Account" and tap "Delete account" to proceed.

You can check how to delete your d ACCOUNT from the d ACCOUNT portal site provided by NTT DOCOMO, Inc. Please click here.
*Please use the browser translation feature of your device to view this.

Please read the following precautions when deleting your account.
・Once you delite your account, your account information cannot be restored in any way.
・Account information will be deleted a few days after the deleting request is received.
Customers with valid tickets or unclaimed merchandise will not be able to delete account.

After creating a d ACCOUNT, you can earn and use d POINT when you purchase food and beverages at IG Arena using mobile ordering and self checkout. In addition, d POINT can also be used at stores in town, so please use the d POINT club application and d Payment application provided by NTT DOCOMO, Inc.
Please contact NTT DOCOMO, Inc. if you have any questions about the d POINT Club application or d Payment application.

Due to security enhancement, you cannot login to the app with the account you are using for this service.
Please create a new d ACCOUNT from IG Arena app login screen with a cell phone number that can receive SMS and an e-mail address that has not yet been used to create a d ACCOUNT.

Data communication is required to use the service. Please note that data communication charges are to be borne by the customer.
*Communication charges vary depending on the cell phone company and contract status. For details, please contact your telecommunication company.